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Tuesday, December 14, 2010

In the Spirit

This handsome little six-year old I have over here has now decided that he will believe in Santa again. Go figure. Just as I said, that belief in many fail and sometimes regain their strength. He is certain proof of such. It's all fine and good that he believes. I'm fine either way. As long as I know that as I raise him in a Christian environment that he realize the real reason for Christmas - the birth of our Lord, Jesus Christ.

As I assure that he is aware of the purpose of Christmas, I wish that some adults would realize the same thing. Some are out spending tons of money or charging it to a credit card. While many are even out there using the five finger discount and getting caught. All this in an effort to express love to those in their family and friend circle with objects of affection instead of the real I'm not one of those out spending tons of money or using the five-finger discount. I can't afford it, so I don't do it. It is my dream to again be able to treat my closest friends and family members to expressions of love and kindness through materials. However at this time, I can't do that. I truly hope they know that if I could I would. In the meantime, we must all remember the reason for the season. It's not necessary to pile up expensive and countless gifts for others. It's a time of remembrance and celebration. A time where we should really be celebrating our faith.

As I remind all, I must truly remind myself. I've been given the title of the Grinch because I've allowed my son to not truly believe in Santa. Also, I'm truly not into all the things that come along with Christmas - the superficial things. I keep in mind the true meaning of Christmas. Along with the spiritual purpose - It's also a ritual time for families to gather and celebrate together. You can't choose your family...I can't choose which ones I truly would like to celebrate with. I must be thankful that I still have some present to consider family.

Go along and be mindful of why you are truly celebrating the season. Wishing your many love and blessings for this year and many to come.

Sunday, December 5, 2010

Customer Service

This weekend, I spent a couple hours in the store of a big-name cell phone company. Sounds like fun doesn't it? Upon entrance, they were ready to serve me...or were they really ready to serve me? As soon as I explained my issue, I was shot down with a comment that they basically couldn't help me and that I needed a new phone. Seriously? I followed your phone customer service rules, but you still can't serve me? I remained composed as a few other representatives attempted to help me. Still, there was no help. To the phone customer service I go...once on the phone with them, I was again told that I could not be helped by them...let me transfer you. Seriously? Ok, hello Corey, customer service representative. Upon review of my issue, this young man knew immediately what the issue was.

Weren't all these people trained with the same training manual? If it were that easy for him to recognize the issue, why in the store did it take three people, including two managers to figure out that the issue was simple? Where is the true customer service? If it takes you to have a manual of each phone sitting at your desk, then do that! Do whatever you need to do in order to serve the customer.

This is my rant and my plea to those getting paid the big bucks to develop the training procedures for customer service representatives. Think about this...A teacher can get a reprimand for a student failing a standardized test, but a customer service representative gets no reprimand for not doing their job well. In some areas, a teacher's salary is based on how well she teaches a child to pass a test, but with customer service representatives, they get increase after increase for actually not serving a customer at all. These people are given incentives for making the company money, I know the deal. However what I wonder is truly how does that look as a balance in our society? I want these overpaid representatives to be held accountable for "not doing their job"! When I, the customer have been failed by you, the customer representative, there should be some notice made to that issue.

Hello how may I help you?
No, but thanks for your customer disservice!